Information We Collect and How We Use It To complete your accommodation booking, we need to collect certain details from you. This may include your name, contact information, booking details, and any additional information you choose to share so we can meet your specific needs.
We use this information to process and manage your booking in line with our Terms and Conditions. Where necessary to complete your booking, we may share relevant details with trusted payment providers such as credit or debit card companies.
At Hills and Tides Cottages, we are committed to protecting your privacy. This policy explains the information we collect, how we use it, and your rights regarding your personal data.
Our Newsletter
If you choose to subscribe to our email newsletter—either when making a booking or through a separate enquiry—we’ll use your contact details to send you updates, offers, and news from Hills and Tides Cottages.
You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting. Once unsubscribed, your details will be removed from our mailing list.
Online Marketing
We may use your information to help us reach people with similar interests on platforms such as Google or social media. These platforms do not share any personal details about other users with us.
What’s Not Covered This policy applies to our customers and guests. It does not cover employees, contractors, or suppliers helping to deliver our services (for example, cleaners or maintenance providers).
Our website and social media pages may include links to other organisations. Their privacy policies apply when you visit their websites, so please review them before submitting any personal information.
Consent and Bookings
By making an enquiry, booking, or signing up for our newsletter, you consent to us collecting and processing your personal information as described here.
If you would like us to stop using or delete your information, please contact us at the details below. We may still need to keep some information as required by law or until after your stay has been completed.
We may disclose personal data where required to do so by law, regulation, or in connection with legal proceedings.
Contact Us
If you would like to confirm what information we hold, update your details, or ask for your data to be deleted (where legally possible), please contact us:
Hills and Tides Cottages 5 Studley Drive, Swarland, Morpeth, Northumberland NE65 9JT Email: info@hillsandtidescottages.co.uk
Personal Information
We Collect When you visit our website, we automatically collect technical information, such as: • Browser type and version • IP address and time zone • Cookie data and browsing behaviour
When you make a booking or purchase, we may collect: • Name, address, and contact details • Payment and billing information
We gather this information through cookies, log files, and tracking tools like pixels and web beacons, which help us understand how visitors interact with our site and improve your experience.
How We Use Your Information We use your information to: • Process and manage your booking or purchase • Handle payments and send confirmations • Communicate with you regarding your stay
• Detect and prevent fraud • Improve our website and services
If you have agreed to receive updates, we may also contact you with news and offers.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve performance.
For more information, see google.com or opt out tools.google.com.
Sharing Your Information We only share personal data when necessary—for example: • To process bookings or payments • To comply with legal or regulatory requirements • To protect our business and customers
We never sell your personal data to third parties.
Advertising and Preferences
We may use your data to display relevant adverts on platforms like Facebook, Google, or Bing.You can manage your preferences through: • facebook.com • google.com • advertise.bingads.microsoft.com
You can also opt out of targeted ads at the optout.aboutads.info.
Your Rights
If you are a UK or EU resident, you have the right to: • Access the personal data we hold about you • Request corrections or updates • Ask for your data to be deleted, where legally possible
We process information to deliver bookings and manage legitimate business operations. Some data may be transferred outside the UK or EU (for example, to the US or Canada), but we ensure it is handled securely.
Data Retention
We retain your information only as long as necessary to provide our services, meet legal requirements, and maintain accurate business records. You can request deletion of your data once it is no longer required.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most current version will always be available on our website.